“The results are great and have certainly helped me start providing more targeted coaching.”
DuluxGroup used SkillsAssess to get a rapid, structured view of capability across its customer service team. The assessment was quick to complete, easy to roll out and gave the team leader immediate visibility of where support would have the greatest impact.
The results helped turn general development conversations into targeted coaching, giving managers a clearer way to address skills gaps, reinforce strengths and support better customer service outcomes
Jemma McIvor Senior Customer Service Team Leader, DuluxGroup – New Zealand
“SkillsAssess gave us a clearer, faster way to identify skills gaps and tailor support around each individual.”
A local council used SkillsAssess to support people who were not in employment, education or training, giving advisers a clear diagnostic starting point for employability conversations.
Instead of relying on broad guidance, advisers could quickly identify each person’s strengths, confidence gaps and development priorities. This made support more personalised, more practical and easier to link to realistic next steps into work, learning or further development.
Anonymous Employment Support Officer, Local council employability programme
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